We apologize for the inconvenience caused by the missed pickup. These incidents can occur due to various unforeseen factors, such as mechanical issues with the truck or adverse weather conditions. Typically, missed pickups are resolved 24-48 hrs from when we are first notified by the customer. For further assistance, please contact our Customer Service at 403-264-6332 or email us at
[email protected]. If you choose to email, kindly include your full address and specify whether the container is for trash or recycling. We’ll promptly assist you!