Have any questions related to your specific needs?
How can I rent a dumpster?
Renting a dumpster is simple and convenient. To initiate the rental process or inquire about available options, please reach out to us through our website https://www.wasteconnectionscanada.com/penticton or by phone at 250-490-3888. Our team will guide you through the rental procedure, assist you in selecting the appropriate dumpster size for your needs, and provide any additional information or support required for a smooth rental experience.
What time should I set my trash & recycling carts out?
Our residential routes begin at 7:00 AM each day. Please ensure your cart is set out by this time, or consider placing it out the night before.
Someone is illegally dumping in my container, who do I contact?
Please contact your local Bylaw Office to report any illegal dumping.
Yes, we offer comprehensive tracking and reporting services for LEEDS (Leadership in Energy and Environmental Design for Sustainability) certification. Our dedicated team ensures meticulous documentation and compliance with LEEDS requirements throughout your project, facilitating a seamless process towards achieving your sustainability goals.
How many bags can I place out?
The number of bags allowed for collection may vary depending on your service plan and local regulations. To inquire about the specific guidelines for bag limits and any related inquiries, please contact us through our website https://www.wasteconnectionscanada.com/london or by phone at 519-681-4040. Our team will provide you with detailed information tailored to your service agreement and location.
Someone is illegally dumping in my container, who do I contact?
Please contact your local Police Inspection Office to report any illegal dumping in your container.
Where should I set my trash carts?
Please leave the carts at the curb until we’ve emptied them. Our trucks can arrive at different times each week.
Place your carts facing the street with wheels against the curb (if possible).
Leave 3 feet between each cart (if possible).
Do not place carts too close to parked cars, fire hydrants, low-hanging branches, and other obstacles.
Do not overload your carts. The lid should close completely.
I have a missed pickup, what do I do?
We will pick up your trash on your next scheduled pickup day. If you have extra bags leave them next to your container.
What is the holiday schedule?
Holidays for the local area can be viewed on this page.
How do I pay my bill?
We have many convenient ways available for customers to pay your waste service bill. To login and view your account or make a quick one-time payment, use our account portal. For these options, as well as others, visit our Bill Pay page.
Is there a senior discount?
No, we do not offer senior discounts at this time.
Why is my first bill more than the monthly charge quoted to me?
Most likely because your delivery fee was included in your first bill, please contact us if you need additional information.
Can I throw tires and appliances away in roll-off?
Yes, but there are additional charges for both.
Do we provide Construction Recycle Service?
For more information, please contact us through our website, or by phone.
Can I set the roll-off in the street in front of my house?
Many of our service areas require permits, please inquire by phone for your area.
Why cant I login online?
You can contact us through our website for more information on that.
What is considered E-waste?
E-waste is electronic waste, like old TVs, computers, etc.
Do we provide LEEDS tracking?
Yes - Const Tracking and Reporting for LEEDS
How can I get a hold of someone in accounting?
You can contact us through our website.
I have another company's cans. Will you service those?
We only service containers that we have provided.
Can the charges for a roll-off at my home be added to my trash bill?
Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.
Why is my bill pro-rated?
You can contact us through our website for more information on that.
Can my roll-off be placed in my driveway?
Please contact us to find out more information about this.
How many bags can I place out?
You can contact us through our website for more information on that.
Who should I contact for an updated contract?
You can contact us through our website.
Do you provide weekend service?
You can contact us through our website for more information on that.
What debris is considered "construction waste"?
Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc.
Is there a military discount?
No, we do not offer military discounts at this time.
Do you offer bear resistant containers?
Sorry, we do not offer bear proof containers.
How much time does it take to cancel service?
You can contact us through our website for more information on that.
What is your cancellation policy?
We are sorry to hear you would like to cancel service. Please call us to begin this process.
How do I get my broken cart repaired/replaced?
We can replace your container at no charge.
Do you sell containers?
No, we generally provide them with the service.
I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?
No, please leave the extra bags next to your container.
Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.