Have any questions related to your specific needs?
I have a missed pickup, what do I do?
We will pick up your trash on your next scheduled pickup day. If you have extra bags leave them next to your container.
What is the holiday schedule?
Holidays for the local area can be viewed on this page.
How do I pay my bill?
We have many convenient ways available for customers to pay your waste service bill. To login and view your account or make a quick one-time payment, use our account portal. For these options, as well as others, visit our Bill Pay page.
Is there a senior discount?
No, we do not offer senior discounts at this time.
Why is my first bill more than the monthly charge quoted to me?
Most likely because your delivery fee was included in your first bill, please contact us if you need additional information.
Can I throw tires and appliances away in roll-off?
Yes, but there are additional charges for both.
Do we provide Construction Recycle Service?
For more information, please contact us through our website, or by phone.
Can I set the roll-off in the street in front of my house?
Many of our service areas require permits, please inquire by phone for your area.
Why cant I login online?
You can contact us through our website for more information on that.
What is considered E-waste?
E-waste is electronic waste, like old TVs, computers, etc.
Do we provide LEEDS tracking?
Yes - Const Tracking and Reporting for LEEDS
How can I get a hold of someone in accounting?
You can contact us through our website.
I have another company's cans. Will you service those?
We only service containers that we have provided.
Can the charges for a roll-off at my home be added to my trash bill?
Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.
Why is my bill pro-rated?
You can contact us through our website for more information on that.
Can my roll-off be placed in my driveway?
Please contact us to find out more information about this.
How many bags can I place out?
You can contact us through our website for more information on that.
Who should I contact for an updated contract?
You can contact us through our website.
Do you provide weekend service?
You can contact us through our website for more information on that.
What debris is considered "construction waste"?
Woods, vegetation, wall & floor coverings, plaster, metal scraps, furniture, wiring, etc.
Is there a military discount?
No, we do not offer military discounts at this time.
Do you offer bear resistant containers?
Sorry, we do not offer bear proof containers.
How much time does it take to cancel service?
You can contact us through our website for more information on that.
What is your cancellation policy?
We are sorry to hear you would like to cancel service. Please call us to begin this process.
How do I get my broken cart repaired/replaced?
We can replace your container at no charge.
Do you sell containers?
No, we generally provide them with the service.
I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?
No, please leave the extra bags next to your container.
I have a missed pickup, what do I do?
We will pick up your trash on your next scheduled pickup day. If you have extra bags leave them next to your container.
What is the holiday schedule?
To view the holiday schedule for your local area, please visit our website's designated page at our website https://www.wasteconnectionscanada.com/london. This page provides comprehensive information on holidays observed in your area, ensuring that you stay informed about any service schedule changes during these periods. If you have any further questions or need assistance, feel free to contact us through our website or by phone at 519-681-4040. Our team is here to help you navigate our holiday schedule with ease.
How do I pay my bill?
We offer various convenient payment options for our customers. You can easily manage your account and make payments by logging in to our account portal. Additionally, we provide the option for quick one-time payments. To explore these payment methods and more, please visit our Bill Pay page on our website. We strive to make the billing process hassle-free and accessible for our valued customers. If you have any questions or need further assistance, don't hesitate to reach out to us through our website https://www.wasteconnectionscanada.com/london or by phone at 519-681-4040. Our team is here to assist you every step of the way.
Can I throw away batteries in the garbage?
Proper disposal of batteries is essential to prevent environmental contamination. Depending on your location and the type of batteries, regulations may vary. For guidance on the proper disposal methods for batteries and to ensure compliance with local regulations, please contact us through our website https://www.wasteconnectionscanada.com/london or by phone at 519-681-4040. Our team will provide you with the necessary information and assistance to dispose of batteries responsibly and in accordance with applicable guidelines.
How can I rent a dumpster?
Renting a dumpster is simple and convenient. To initiate the rental process or inquire about available options, please reach out to us through our website https://www.wasteconnectionscanada.com/london or by phone at 519-681-4040. Our team will guide you through the rental procedure, assist you in selecting the appropriate dumpster size for your needs, and provide any additional information or support required for a smooth rental experience.
Why is my first bill more than the monthly charge quoted to me?
Your initial bill may include additional charges such as delivery fees, which are typically incurred upfront. These fees cover the initial setup and delivery of services, ensuring a smooth start to your service plan. If you require further clarification or details regarding the breakdown of charges on your first bill, please do not hesitate to contact us through our website our website https://www.wasteconnectionscanada.com/london or by phone 519-681-4040. Our team is dedicated to providing transparent billing information and addressing any questions or concerns you may have.
Can I throw tires and appliances away in roll-off?
Absolutely, both tires and appliances are accepted for disposal in our roll-off containers. However, it's important to note that there are additional charges associated with disposing of these items. Please contact us for details regarding the applicable fees and proper disposal procedures. Our team is committed to ensuring that your waste disposal needs are met efficiently and responsibly.
Do we provide Construction Recycle Service?
For detailed information on our Construction Recycling Services, please don't hesitate to contact us through our website our website https://www.wasteconnectionscanada.com/london or by phone 519-681-4040. Our dedicated team is eager to assist you in implementing sustainable waste management practices for your construction projects.
Can I set the roll-off in the street in front of my house?
Many of our service areas require permits, please inquire by phone for your area.
Why cant I login online?
Difficulty accessing your account online can stem from various reasons, including technical issues or account-specific concerns. To address this promptly and ensure seamless access to your online account, please reach out to us through our website https://www.wasteconnectionscanada.com/london or by phone at 519-681-4040. Our dedicated support team will assist you in resolving any login issues and provide the necessary guidance to access your account efficiently.
What time should I set my trash & recycling carts out?
Our routes begin at 5:00 AM each day. Please ensure your cart is set out by this time, or consider placing it out the night before.
What is considered E-waste?
E-waste, short for electronic waste, encompasses a broad range of discarded electronic devices and appliances. This includes but is not limited to old televisions, computers, laptops, mobile phones, printers, and other electronic gadgets. Proper disposal of e-waste is crucial due to the presence of hazardous materials such as lead, mercury, and cadmium, which can harm the environment if not handled responsibly.
Do we provide LEEDS tracking?
Yes, we offer comprehensive tracking and reporting services for LEEDS (Leadership in Energy and Environmental Design for Sustainability) certification. Our dedicated team ensures meticulous documentation and compliance with LEEDS requirements throughout your project, facilitating a seamless process towards achieving your sustainability goals.
How can I get a hold of someone in accounting?
To reach someone in our accounting department, please feel free to contact us through our website https://www.wasteconnectionscanada.com/london or by phone at 519-681-4040. Our dedicated accounting team will be available to assist you with any inquiries or assistance you may need regarding your accounting matters.
I have another company's cans. Will you service those?
Can the charges for a roll-off at my home be added to my trash bill?
Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.
Why is my bill pro-rated?
Pro-rated billing occurs when charges are adjusted based on the portion of the billing period during which a service was utilized. Factors such as service initiation or changes in service plans can result in pro-rated charges on your bill. If you require further clarification or assistance regarding pro-rated billing, please don't hesitate to contact us through our website https://www.wasteconnectionscanada.com/london or by phone at 519-681-4040. Our team is here to address any questions or concerns you may have regarding your billing statements.
What methods of payment do you accept by phone?
We accept Visa, Mastercard, American Express, and Discover for phone payments. There is no additional charge for making a payment by phone. Here's our phone number if you'd like to make a payment now - 519-681-4040.
Can my roll-off be placed in my driveway?
To determine feasibility and discuss logistics such as sizing and placement specifics, please don't hesitate to contact us through our website our website https://www.wasteconnectionscanada.com/london or by phone 519-681-4040.
How many bags can I place out?
The number of bags allowed for collection may vary depending on your service plan and local regulations. To inquire about the specific guidelines for bag limits and any related inquiries, please contact us through our website https://www.wasteconnectionscanada.com/london or by phone at 519-681-4040. Our team will provide you with detailed information tailored to your service agreement and location.
Who should I contact for an updated contract?
For assistance with obtaining an updated contract, please reach out to us through our website https://www.wasteconnectionscanada.com/london or via phone at 519-681-4040. Our team will be happy to assist you promptly and ensure that you have the most current and relevant contract documentation.
Do you provide weekend service?
To inquire about weekend availability, please contact us through our website https://www.wasteconnectionscanada.com/london or by phone at 519-681-4040. Our team will be happy to assist you in arranging the service timing that best suits your needs.
What debris is considered "construction waste"?
Construction waste includes materials such as wood, vegetation, wall and floor coverings, plaster, metal scraps, furniture, wiring, and similar items.
How often is recycling picked up?
Residential recycling is collected every other week. You can find and print a recycling calendar highlighting your specific pickup weeks on our website our website https://www.wasteconnectionscanada.com/london under the Residential Recycling section.
Someone is illegally dumping in my container, who do I contact?
Please contact your local Police Inspection Office to report any illegal dumping in your container.
To inquire about our range of bear-proof container options and their availability for your specific needs, please reach out to our dedicated Customer Service team at 519-681-4040. They will be more than happy to assist you with further information and assistance.
How much time does it take to cancel service?
The process for cancelling service may vary depending on several factors. To initiate the cancellation process and inquire about the timeline involved, please contact us through our website https://www.wasteconnectionscanada.com/london or by phone at 519-681-4040. Our team will guide you through the necessary steps and provide you with information on the cancellation timeline based on your specific circumstances.
What is your cancellation policy?
Our Customer Service team is ready to assist you with any cancellation inquiries. Please contact them directly at 519-681-4040 for detailed information and further assistance.
How do I get my broken cart repaired/replaced?
To address the issue with your broken garbage cart, please fill out the Contact Us Broken Container form available on our website https://www.wasteconnectionscanada.com/london, or reach out to our customer service team at 519-681-4040. Ensure you provide your full address and specify whether the cart is for trash or recycling. Upon receiving your details and preferred contact time, a representative will promptly contact you to facilitate the repair or replacement of your cart. We appreciate your understanding and cooperation in resolving this matter efficiently.
Do you sell containers?
No, we typically provide containers as part of our service.
I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?
To inquire about charges and guidelines for setting out extra trash, please contact our Customer Service team at 519-681-4040. They will provide you with all the necessary information and assistance.
Where should I set my trash carts?
Please leave the carts at the curb until we’ve emptied them. Our trucks can arrive at different times each week.
Place your carts facing the street with wheels against the curb (if possible).
Leave 3 feet between each cart (if possible).
Do not place carts too close to parked cars, fire hydrants, low-hanging branches, and other obstacles.
Do not overload your carts. The lid should close completely.
Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.